Returning your purchase couldn’t be easier. We enclose a FREEPOST RETURN LABEL with all UK orders. Please follow the below steps:
Please complete the returns form attached to the invoice found inside your parcel, ensuring you clearly state the reason for the return and specify the desired action (refund or exchange).
Place the products you intend to return inside the bag along with the completed returns form.
Attach the pre-paid returns address label over your original address label on the outer side of the bag.
Peel off the inner tape and firmly press to seal the bag securely.
Hand in at your local post office or alternatively the Royal Mail offer a parcel pick-up from home service for any of your returns should you be unable to visit the post office.
Refunds and exchanges will be processed on the day the parcel arrives back to us, and you should expect to see the refund in your account within 3-5 days. Exchange orders typically arrive within 2-3 working days after arrival to us. Please note that we can only accept exchange orders that match the original orders monetary value., If there is any difference in value, whether higher or lower, a full refund will be required and a new order must be placed.
There are no additional delivery charges for exchange orders.
If you need any assistance, our friendly customer service team is always here to help.
If at any time during its lifetime, an issue arises with the quality of the product please return it to us for an exchange or immediate refund in full (UK only).
